Terms of Use

01Who we are, and what this is

Motar Space is a marketplace for car servicing. Car owners use it to find a garage, book a service and follow the work. Garages use it to take that work, carry it out, and issue the paperwork that goes with it. It is operated by REZGAN, LLC, trading as Rezga Tronic — a company registered in the State of Delaware, United States, at 2810 North Church Street, Wilmington, DE 19802. We run it from the United States, it is used in more than one country, and the market we serve today is the United Arab Emirates.

These terms cover Motar Space and the apps we publish for it: MyGarage, which car owners use to choose between garages; apps we publish for a single garage under that garage’s own brand, such as FixMyCar Onsite; and MyGarage Pro, which a garage and its staff use on phones and on computers.

Three words are used the same way throughout. A garage is the business that does the work. A car owner is the person who booked it. We and us mean REZGAN, LLC — the company that runs the software, and not the company that repairs your car.

02The agreement you are making

Using Motar Space means accepting these terms. If you do not accept them, do not use the apps.

Two other documents are part of this one, so that there is a single agreement instead of three. The Privacy Policy says what we do with your information. The Community Guidelines say how people are expected to behave in Open Line and exactly what happens when someone reports a message. Accepting these terms accepts all three, and where one of them covers a subject in detail, it governs that subject rather than anything shorter said here.

Every version of this document carries a version number and a date, shown at the top of this page. When you accept, that is the version you accept, in the language you read it in, and that is what we keep a record of.

03Who can use it

You must be 18 or older to hold an account. Our apps are for car owners and for the people who work in garages. They are not for children.

A garage uses Motar Space as a business, not as a consumer. It must be licensed for the work it offers and hold the permits, insurance and registrations the law where it operates requires of it. An account on Motar Space is an account, not a licence, a certification or an endorsement of a garage’s work.

When someone signs in on a garage’s account — an owner, an accountant, a service advisor, a receptionist, a technician — they act for that garage. What they do in the apps, the garage answers for, including what they say in Open Line and what they put on a document. When someone leaves, it is the garage that removes their access.

04Your account

You sign in with your mobile number. We send a short code to it and that code is how we know it is you, so there is no separate password to manage — which also means the number is the key to the account.

Keep that number and the device it sits on under your control, and do not let anyone else use your account. If you lose either, tell us as soon as you can.

Give us information that is true — your name, your number, your vehicle. A booking goes wrong when the record behind it is wrong, and the garage that turns up with the wrong parts is working from what you typed.

We will never ask you for your password or a verification code in a chat — anyone who does is not us.

05Who you are dealing with

When you book a service, the agreement to do that work and to pay for it is between you and the garage. It is not between you and us.

We are what sits in between. We run the apps, carry your booking to the garage, hold the record of what was agreed and what was done, and give the two of you a way to talk to each other. That is our part of the job. Repairing the car is the garage’s.

So the garage decides whether to take the job, what to charge for it, which parts to fit and who works on the car. The garage is responsible for the work, for its safety, for any warranty it gives you, and for the rules that apply to a garage where it operates. We do not carry out repairs, we do not supervise technicians, we do not set a garage’s prices, and we do not guarantee the result.

It holds the same way round. If a car owner does not pay, does not collect the car, or damages something, that is between the garage and the car owner.

Where an app is published for one garage under that garage’s own brand, that garage is the business you are dealing with and the first place to take a question about your booking. Its contact details are on that app’s support page. These terms still govern your use of the app itself, whichever brand it carries — we run the service behind every one of them, and the agreement for that is with us.

That does not leave you on your own. If something has gone wrong, tell us. We hold the booking, the messages and the documents, and we use them to help you settle it. The repair itself stays the garage’s.

The contract for the work is between the car owner and the garage. We connect the two of you and we carry the record. We are not a party to the repair, and we do not take on the garage’s obligations or the car owner’s.

06Bookings, quotes and prices

A booking is a request until the garage takes it. Once it is accepted you have a time, and either the car goes to the garage or the garage comes to you.

A quote or an estimate is the garage’s price for the work it describes, at the moment it was given. A garage often cannot know the whole job before it has looked at the car, so a price can move — but if the work changes, the garage has to come back to you and get your agreement before carrying on. Work you did not agree to is work you did not order.

Prices, taxes and what is charged for parts are the garage’s. We do not set them. Where we collect a payment on a garage’s behalf, the app says so at the moment you pay.

Plans change. If you cannot make a booking, tell the garage as early as you can — it has held a bay and a technician for you. A booking ends as kept, cancelled by you, turned down by the garage, or marked as nobody having turned up, and the record shows which.

07Estimates, invoices and the rest of the record

Garages issue documents through the apps: estimates, job cards, invoices, receipts and credit notes. They come from the garage, not from us, and the garage is responsible for what is on them, including how they are treated for tax.

A document that has been issued is the record of what was agreed at that moment, and it is not rewritten afterwards. If something has to change, the garage issues another document against it — a revised estimate, or a credit note against an invoice — so the trail shows what changed and when. That is the whole reason the record is worth anything on the day the two of you disagree.

Photographs of the work are part of the same record. A garage documents the condition of a car and the repair it carried out, and those stay attached to that job.

We keep your documents with the job and with the vehicle so you can open them again later. Keep your own copy of anything that matters to you.

08Open Line, and what happens when a message is reported

Open Line is the messaging built into the apps. It is there so a car owner and a garage can settle one job between them: what is wrong with the car, what it will cost, when it will be ready, and what happened if it was not.

We do not scan, monitor or read the conversations people have in our apps. There are two exceptions and they are the only two: a report, and a lawful request from a competent authority.

Exactly what reaches us when someone reports, who reads it, how long it is kept and how we respond are set out in full in the Community Guidelines, which are part of these terms. Read them — they are short, and they are the part of this agreement most likely to matter to you.

If a reported message was a photo, a video or a voice note, we receive it as well: the abuse is often in the recording, not around it.

This part binds everyone, not only the person reporting. By using our apps you agree that when someone reports a message you sent them, that message reaches us — and that when they report the conversation, the last five messages you sent them reach us. This is the only way a message you sent leaves the conversation without you, it happens on exactly these terms, and it applies to every user alike, including whoever reported you.

09How you are expected to behave

What is not allowed between users, and what we will act on, is set out in the Community Guidelines. They are part of these terms and their list is not repeated here — one list, in one place, so there is never a question about which one you agreed to.

Three things belong here instead, because they are about the service itself rather than about how you treat another person.

Keep the record true

Do not put something you know to be untrue into a booking, a document or a review. A review is for a job you actually had done, by the garage you had it done by.

Leave the service alone

Do not try to get into someone else’s account, break into the apps or the systems behind them, pull data out in bulk, take the software apart, or drive it with anything automated. And do not use Motar Space to do something illegal.

Other people’s information

If your work gives you access to someone else’s details — a garage seeing its customers, a member of staff seeing a job — use them for that job and nothing else. They were given to you to do the work, not to keep.

10What we do about a breach

We act on a breach of these terms or of the Community Guidelines. What we do, and how we choose between the options, is set out in the guidelines: a person weighs it, every time, and nothing is decided automatically.

At the level of the account itself, we can limit what it does or suspend it. We also do that where the law requires it, or where leaving an account running would put someone at risk.

A suspension does not wipe the slate. Work already done still has to be paid for, documents already issued still stand, and a report already made is not withdrawn by it.

You can stop using Motar Space whenever you like. If you want your account and your personal information removed as well, ask us — the Privacy Policy says what we remove and what the law makes us keep.

11Paying, fees and refunds

For a repair, you pay the garage. The apps carry the record of it — what was charged, what was paid and what is still owed — and the garage records the payment when it takes it, whether that was cash, a card or a transfer.

When you pay on a screen inside one of our apps, a licensed payment provider handles the card. Full card numbers never reach our systems — we see that a payment succeeded and for how much.

A refund for work carried out is settled with the garage that carried it out, and it runs through the same document trail: a credit note, or a refund recorded against the invoice, so the record still adds up afterwards.

What a garage pays us for using Motar Space is agreed with that garage separately. It is not part of what a car owner pays for a repair.

12What belongs to whom

The apps, this website, the software behind them and the names and logos of Motar Space, MyGarage and MyGarage Pro belong to us or to the people who licensed them to us. You get the right to use the apps for what they are for, for as long as you have an account. That right is personal to you, and we can withdraw it if you break these terms.

Do not copy the apps, take them apart or build something out of them. Some of the software inside them is open source and carries its own licence, and where that licence allows something this paragraph does not, the licence governs. Each app publishes the components it uses and the licence each one carries.

What you upload stays yours — your photographs of a car, what you type, a review you write. So that the apps can do their job, you give us permission to store it, show it to the people it is meant for, and move it between the parts of the service. That permission is limited to running Motar Space and it lasts as long as we need it for that. It does not let us sell your content or use it to advertise.

A garage’s photographs of a repair are the garage’s, and they stay attached to the job so the car owner can see the work that was done on their car.

13What we are and are not responsible for

We keep the apps running and the record accurate. The service is provided as it stands, without a warranty that it will be uninterrupted or free of faults.

We are not responsible for the repair: not for the quality of the work, the parts fitted, damage to a vehicle, a delay, a booking nobody kept, or anything a garage or a car owner says or does. Who you are dealing with, above, says why.

We are not responsible either for the things we do not run: the mobile network that carries a verification code, an app store, a maps provider, a payment provider.

Where something is our fault, we deal with it. And where the law does not permit a limit, there is none, and nothing written here removes it — that includes liability for death or personal injury caused by our negligence, liability for fraud, and any right you have as a consumer that you cannot be asked to give up.

14Your information

What we collect, why, who else sees it, how long we keep it and what you can ask us to do about it are all in the Privacy Policy. It is part of these terms and it is not said twice here.

One line from it is worth repeating because people ask: we never sell your data, and our apps carry no advertising trackers.

15Changes to these terms

We will change this document as the service changes. When we do, the version and the date at the top of this page change with it.

Where a change materially affects you we will tell you in the app and ask you to accept the new version before you carry on. Smaller corrections — a clearer sentence, a link that had gone stale — we simply publish.

If you do not accept a new version, you can stop using Motar Space. What you already did under an earlier version — a booking made, a document issued, a report already filed — stands under the version that was in force at the time.

16The law that applies, and where a dispute goes

These terms are governed by the law of the State of Delaware, United States, and a dispute under them goes to the courts of Delaware.

We do not send disputes to arbitration. If something cannot be settled between us, it goes to a court.

We are a United States company, Motar Space is used in more than one country, and the market we serve today is the United Arab Emirates. Choosing Delaware law does not take away the consumer protections your own country gives you where its law says they apply whatever a contract says. If you live in the UAE, you keep every UAE consumer protection of that kind, and nothing on this page asks you to give one up.

Before any of that: tell us. Most of what looks like a dispute is a booking, a bill or a message that somebody can still explain, and we hold the record of all three.

17How to reach us

Write to info@rezgatronic.com, message us on WhatsApp, or go through the support centre — every app we publish has its own page there, and an app published under a garage’s own brand sends you to that garage, because they are the ones holding your car.

If your question is about a booking, send us its reference. It is the shortest route to an answer.