Privacy

Privacy Policy

This policy explains the information we collect, why we collect it, and the choices available to you — in plain language.

Last updated: 14 August 2026

The short version

  • We never sell your dataYour information is never sold, rented or shared for advertising. It is used to provide the service you asked for, and for nothing else.
  • Everything we collect is there to serve youYour name, your vehicle and what it needs — so the right technician arrives prepared and your service history stays with your car. Each detail we hold supports a specific part of that service.
  • Your location, only when you askShared only when you request a visit to where you are, so the technician can reach you. We never follow your location in the background.
  • No advertising trackersOur applications contain no advertising or tracking software, and your activity is not followed across other companies’ apps or websites.

01Who this covers

This policy covers rezgatronic.com and the mobile applications we publish, including MyGarage Pro and FixMyCar Onsite.

Some of our apps are published for a workshop under that workshop’s own brand. In those apps the workshop decides what happens to its customers’ information and is responsible for it; we operate the software on their behalf and handle the information only to run the service for them. If you booked with a workshop, they are the first point of contact — and their contact details are on that app’s support page.

02What we collect, and why

Each category below supports a specific part of the service, and is collected for that purpose alone.

Your account
Your name and mobile number, so we know who you are and can reach you about your booking. We verify it with a short code, so there is no additional password for you to manage.
Your vehicles
Make, model, year, plate and mileage — so the workshop works on the right car with the right parts, and so your service history stays attached to it.
Your service records
Bookings, job status, work performed, parts replaced, invoices and payment records. This is the record of the work itself.
Photos and video of the work
Taken by the workshop to document the condition of a vehicle and the repair carried out. They remain attached to that job, so you can see the work carried out on your vehicle.
Location
Only when you choose a visit to where you are, and only at that moment, so the technician can find you. You can skip it and type an address instead. We do not collect location in the background or while the app is closed.
Notifications
A device identifier issued by Apple or Google so we can send you the alerts you asked for — your booking confirmed, your car ready, your invoice issued. It identifies the app on your device, not you personally.
How the app is used
In our customer apps we record which screens are opened, what is searched for and which steps of a booking are completed, so that we can improve the experience and show you what is relevant to your vehicle. This measurement is our own: it is not shared with advertisers and does not follow you outside our applications. If you would prefer we did not, contact us and we will disable it for your account.

03Who else sees it

Your information is shared with the workshop serving you, and with a small number of providers whose infrastructure the applications rely on. It is not shared beyond them.

Apple and Google
Deliver push notifications to your device, and provide the maps used to show a location.
Our payment provider
Card payments are handled by a licensed payment provider. Full card numbers never reach our systems — we only see that a payment succeeded and for how much.
Our hosting provider
Stores the service data securely on our behalf, under contract, and may not use it for anything else.
When the law requires it
We will disclose information if a competent authority lawfully requires it, and no further than the request.

04How long we keep it

We keep your account and its service history for as long as the account remains open, so that the next technician can see what was carried out previously.

Invoices and payment records are kept for the period the law requires a business to retain financial records, and then removed. Everything else goes when you ask us to delete your account.

05What you can ask us to do

Contact us from the number registered to your account and we will action any of the following. These requests are free of charge.

See what we hold
A copy of the information associated with your account.
Correct it
Fix anything that is wrong or out of date.
Delete it
Close your account and remove your personal information, apart from records the law requires us to keep.
Stop the usage measurement
Ask us to stop recording how you use the app, and we will.

06Keeping it safe

Traffic between the apps and our servers is encrypted. Access inside a workshop is limited by role, so a technician sees the jobs they are working on rather than the whole business. Access on our side is limited to the people who need it to run and support the service.

Should an incident ever affect your information, we will notify you and the relevant authority promptly, and tell you what we are doing about it.

07Children

Our apps are for vehicle owners and workshop staff and are not directed at children. We do not knowingly collect information from anyone under 18. If you believe a child has given us information, tell us and we will remove it.

08Changes to this policy

If we change how we handle information, we will update this page and the date shown above. Where a change materially affects you, we will also notify you within the app.

Talk to us about your privacy

For any question or request regarding your information, contact us and our team will respond personally.

WhatsAppinfo@rezgatronic.comSupport Centre